cv996's Privacy Policy
How your personal information is collected, stored, and kept secure — your privacy on the cv996 platform is our top priority.
1 Introduction & Scope of Policy
cv996 ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy explains what information we collect about you when you use the cv996 website and related services, how we use that information, and the steps we take to protect the privacy of your data.
By using our services, you are considered to have accepted the terms described in this privacy policy. This policy is an integral part of our terms and conditions. We may update this policy from time to time — you will be notified of any changes through the platform.
Important: This privacy policy applies only to the cv996 platform. Third-party websites or service providers may have their own privacy policies, for which we are not responsible.
2 What Information We Collect
cv996 may collect the following types of information as needed to provide you with our services:
2.1 Information You Provide Directly
When you create an account or use our services, the following information may be collected:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- Permanent and current address in Bangladesh
- National ID card or passport number (when identity verification is required)
- Payment information — such as bKash, Nagad, or Rocket account details
- Records of communication with the support team
2.2 Automatically Collected Information
When you browse our platform, certain information may be collected automatically:
- IP address and device type
- Browser information and operating system
- Login time and activity logs
- Cookies and session data
- Page visits, click patterns, and time spent on the site
- Game history and betting patterns
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may collect information from trusted third parties, such as payment processing companies or identity verification services.
3 Purpose of Information Use
cv996 uses your information only for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Payment Processing: To securely complete deposit and withdrawal transactions.
- Customer Support: To respond to your questions, complaints, and assistance requests.
- Security & Fraud Prevention: To identify and prevent unauthorized access and fraudulent activity.
- Age Verification: To ensure that only users aged 21 or above are using the platform.
- Responsible Gaming: To identify unusual playing patterns and provide you with support.
- Platform Improvement: To enhance service quality and improve user experience.
- Legal Compliance: To meet applicable legal obligations.
We never: sell, rent, or transfer your personal information to third parties for marketing purposes.
4 Information Sharing & Disclosure
cv996 places the highest importance on the privacy of your information. We may share information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, we will provide only the information legally required.
4.3 Business Transfer
In the event of a business merger or acquisition, user information may be transferred, but the terms of this policy will continue to apply.
5 Data Security Measures
cv996 applies industry-standard security technologies and practices to keep your personal information secure:
- SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored on protected servers with firewalls and access controls.
- Limited Access: Only authorized personnel may access your information, and only when there is a valid reason to do so.
- Regular Audits: Our security systems are regularly tested and updated.
- Password Hashing: Your password is stored in encrypted form.
However, we cannot guarantee that any transmission of information over the internet is completely secure. We take every precaution, but you also have a responsibility to keep your account password confidential and not to share your login details with anyone.
6 Cookie Policy
The cv996 platform uses cookies that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for the core operation of the platform — such as login sessions and security verification.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to understand how users interact with the platform — helpful for improving service quality.
6.2 Cookie Controls
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.
7 Data Retention Period
cv996 retains your personal information for as long as it is necessary and legally required. Specifically:
- All information is retained for as long as your account remains active.
- Even after an account is closed, certain information may be kept for a specified period for legal, regulatory, or dispute resolution purposes.
- Financial transaction records are retained for a specified period as required by applicable law.
- After the specified period, information is securely deleted or anonymized.
8 Your Rights
As a cv996 user, you have the following rights over your own information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, though this may not be possible if legal obligations exist.
- Right to Restrict Processing: You may ask us to limit the use of your information for specific purposes.
- Right to Object: You may object to certain types of processing of your information.
- Right to Data Portability: You may request to receive your information in a structured format.
To exercise these rights, please contact the support team.
9 Protection of Minors' Information
cv996 is strictly for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If you become aware that a minor is using our platform, please notify our support team immediately.
As our age verification method, we use the date of birth provided at registration and, where necessary, an identity document. If a minor user's information comes to our attention, it is immediately deleted and the account is closed.
10 Third-Party Service Providers
cv996 uses certain trusted third-party technologies and services to deliver its services, such as:
- Payment gateways (bKash, Nagad, Rocket)
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi)
- Identity verification services
- Cybersecurity solutions
These providers have their own privacy policies and may process your relevant information within the scope of their services. They work with cv996 under strict data protection agreements.
11 Policy Changes
cv996 reserves the right to periodically review and update this privacy policy. For significant changes, we will:
- Publish a notice on the platform.
- Notify you at your registered email address.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you do not agree to the new policy, you may close your account and stop using our services.
12 Contact Us
For any questions or concerns about this privacy policy, or to exercise your data rights, please contact our support team:
Live Chat Support
Available 24/7 in Bengali and English
After receiving your data rights request, we will do our best to respond as quickly as possible.